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AlwaysCare Benefits, Inc. (a Starmount Life Insurance company) is an independent, privately-owned and operated
business in operation since 1983. We provide insurance and benefits to groups with as few as two employees
to thousands of employees. Our primary function is to exceed your expectations and our Associates are
empowered to do so. While our systems and people enable us to handle very large accounts, our
entrepreneurial mentality ensures groups of all sizes will experience AlwaysCare’s personal, customized
approach. Further, our plan flexibility and Member tools have made us a leader in providing consumer-driven
solutions.
Here are just a few more reasons why you should choose AlwaysCare:
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- 90% group retention rate.
- 95% of customer service issues resolved during initial contact.
Our representatives are empowered to make decisions to address client concerns.
- Professionally-staffed customer service team with extended hours 6 days a
week (M-F: 7:30am-8:30pm CST; Sat: 9am-3pm CST).
- Claims and Customer Service teams average 8+ years experience in
group benefits and/or professional (medical/dental/optical) offices.
- Quick and accurate claims handling:
- Dental & Vision claims processed within 7-10 days of
receipt with a 98% accuracy rate.
- 90% of Short Term Disability claim decisions are
made within 5 days of a completed claim submission.
- 85% of Long Term Disability claim decisions are
made within 30 days of benefit effective date.
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- 24/7 access to benefit eligibility information
- Single-source billing, customer service, account
management and claims payment (dental and vision) from our home office.
- Large national Dental & Vision Provider Networks:
- 80,000+ Dental PPO access points
(visit our provider locator). Our plans allow members
to choose any dental provider. We also offer plans which provide
enhanced benefits to members who choose in-network providers (not
available in GA, LA, MS, NC and TX).
- Extensive national Vision provider locations including independent
optical professionals and retail chains such as Wal-Mart, Sam’s Club,
Costco, JCPenney, Sears, Target, Pearle, and EyeMasters
(visit
our provider locator).
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We look forward to working with you!
Hans Sternberg
Chairman |
Donna Sternberg
Executive Vice President |
Erich Sternberg
President |
Deborah Sternberg
Senior Vice President |
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