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AlwaysCare Benefits, Inc. (a Starmount Life Insurance company) is an independent, privately-owned and operated business in operation since 1983. We provide insurance and benefits to groups with as few as two employees to thousands of employees. Our primary function is to exceed your expectations and our Associates are empowered to do so. While our systems and people enable us to handle very large accounts, our entrepreneurial mentality ensures groups of all sizes will experience AlwaysCare’s personal, customized approach. Further, our plan flexibility and Member tools have made us a leader in providing consumer-driven dental and vision solutions.
We pride ourselves on being an industry-leading, single source for your dental and vision benefits. By choosing AlwaysCare, you place your dental and vision programs with one administration operation that will handle all critical aspects of your benefits including: billing, renewals, customer service and claims. Plan Administrators and Members can make one phone call to address any issues or questions.
Here are just a few more reasons why you should choose AlwaysCare:
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- Group retention: 94+%.
- Claims processed within 4 days of receipt with an accuracy rate: 98+%.
- Customer service issues resolved during the initial contact: 95+%. Our representatives are empowered to make decisions to address client concerns.
- Customer service and flexibility are our hallmarks. Our representatives are available via a toll-free number 6 days a week (M-F: 7:30am-8:30pm CST; Sat: 9am-3pm CST).
- Claims and Customer Services teams average 8+ years experience in group benefits and/or professional (medical/dental/optical) offices.
- Single-source billing, customer service, account management and claims payment from our home office.
- Dedicated account representatives available to assist with billing/eligibility issues.
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- Demonstrated expertise in transitioning clients from prior carriers to AlwaysCare plans with minimal interruption.
- 24/7 access to benefit eligibility information.
- Nationwide Dental PPO access points: 73,000+ (visit our provider locator). Our plans allow members to choose any dental provider. We also offer plans which provide enhanced benefits to members who choose in-network providers (not available in GA, LA, MS, NC and TX).
- Nationwide Vision PPO Access points: 22,000+ (visit our provider locator). Our panel includes national retailers (Wal-Mart, Sam's Club, JC Penney, Sears, Target, Pearle, EyeMasters), as well as thousands of regional and local providers.
- Dental rate guarantees: 12 months.
- Vision rate guarantees: 24 months.
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We look forward to working with you!
Hans Sternberg
Chairman |
Donna Sternberg
Executive Vice President |
Erich Sternberg
President |
Deborah Sternberg
Senior Vice President |
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